Your Pet Essentials Shipping Information And Refund Policy
Pet Loo And Mini Wee Orders
NUPRO Cat And Dog Supplement Orders
Sojos All Natural Pet Food Orders
Litter Kitter Orders
Gummi Pets Orders
Cain And Able Collection Orders
International Orders, Refunds And Exchange Policy
Taxes/Levies
PET LOO AND MINI WEE ORDERS
•Free Shipping Australia Wide, 50% Off In The USA.
•Available worldwide.
•Replacement Grass will be shipped for free if ordered with The Pet Loo or Mini Wee within Australia, Canada, & the USA. Otherwise a small shipping charge will apply.
•Australian Shipping: Your Pet Loo will be sent to you by courier, so please provide an address where a signature can be provided upon delivery. Delivery usaully 4-7 days.
•United States Shipping: Your Pet Loo will be sent to you by courier, so please provide an address where a signature can be provided upon delivery. Shipment is by UPS. Delivery usually 3-4 days.
*Other International Orders: Due to the size of The Pet Loo, we are unable to automatically calculate shipping. You will be contacted prior to shipping to authorize any additional charges.
NUPRO CAT & DOG SUPPLEMENT ORDERS
•Currently only available for shipment within the USA and Canada. We are working on getting it elsewhere!
•Delivery usually within 3-4 days.
•Delivered by UPS.
SOJOS ALL NATURAL PET FOOD ORDERS
•Currently 50% off shipping in the USA!
•Available world
wide.
•Delivery time depends on destination. Usually 3-4 days within the USA.
•Delivered by UPS or USPS if outside North America.
LITTER KWITTER ORDERS
•Currently 40% off shipping Australia Wide!
•Available worldwide.
•Delivery usually within 3-4 days.
GUMMI PET PRODUCT ORDERS
• GUMMI CUSTOMERS: Make sure you measure your dogs neck. If you exchange because the collar doesn't fit, you need to include the equivalent amount of postage you were charged initially, and a $10 exchange fee. So measure your dogs neck to avoid disappointment and extra expense.
•Available worldwide
•Delivery time and method depends on destination.
•Delivery usually 7-10 business days. International orders can take up to 15 dusiness days.
CAIN AND ABLE COLLECTION ORDERS
•Available worldwide.
•International delivery via USPS. North America via normal ground shipping.
•Delivery usually 3-4 business day within North America. International is 7 business days (up to 10).
Please note: In the unexpected event that shipping costs are higher than those initially paid (unless the lower amount is as a result of an applied discount or special, or it is otherwise stated) then the customer will pay full shipping costs.
Allow 7 - 10 working days for delivery of your product. Any queries, please contact us.
INTERNATIONAL ORDERS, REFUNDS AND EXCHANGE POLICY
Please choose carefully! We do not normally give refunds/exchanges if you simply change your mind or make a wrong selection. GUMMI CUSTOMERS: Make sure you measure your dogs neck. If you exchange because the collar doesn't fit, you need to include the equivalent amount of postage you were charged initially, and a $10 exchange fee. So measure your dogs neck to avoid disappointment and extra expense.
You can choose between a refund, or exchange where goods are faulty as a result of a manufacturing flaw, or are different from a sample shown to you or are guaranteed to perform in a certain way and don't do what they are supposed to do. We do not offer refunds or exchanges on products that require training skills on your behalf to get your pet to use them, for example our pet toilets for dogs and cats, as they aren't guaranteed to do anything, and it's really up to the owner and their ability and commitment to train their pet. For any pet toilet, a period of weeks is expected before animals are trained appropriately. Because of the nature of these products, we are unable to accept returns from customers. We do offer training tips to help you on your journey.
Before returning any item you must contact us. Please quote your order number and the reason you are seeking to return your order. This must be done within 10 days of ordering.
International Orders: Some of our products are shipped from outside of Australia. Please, regardless of where you are ordering from, if you are unsure as to whether the particular product you want will be allowed in to your country, check with your Customs Department first! We do not offer refunds or exchanges on goods that have been destroyed, or sent back to their origin, by Customs. You must make yourself aware of any risks.
TAXES/LEVIES
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from yourpetessentials.com, you must comply with all laws and regulations of the country in which you are receiving the goods.
Thank you.